I started IT Central in September 2015 because the company I was working for was closing. I had a choice to try and find a job when there were precious few going – or to work for myself. Having worked in retail on and off since I was 15 and running my own business for 10 years, I knew there was still a gap for IT repairs in the area and I believed I could transfer all those skills and experience into a new business.
There are a few things that I am very clear about when it comes to the business:
It must be open and accountable, everything is done properly and by the book – we don’t cut corners and we never work under the counter. Trading Standards, the tax man or Microsoft are welcome to visit any time – we have nothing to hide!
I want the way that we look after customers to exceed their expectations.
IT Central must be trustworthy. We are dealing with people’s prized possessions
We will always be developing what we do. We want to learn more as individuals and that means an improved service for the customers.
I will always speak directly to customers, as will my technicians. We will always explain to you, without jargon and without technical words, to help understand the problems and how we fix them.
We all have a sense of humour and enjoy working together to provide the best service – with a smile.
I want it to be female friendly – not nerdy or clinical. Too many IT shops are white and shiny or filled with “slatwall”. I wanted IT Central to feel a little more like a boutique – we’re still working on that one!
Now don’t get me wrong, we’re very serious about the work that we do – even though we choose to smile while we’re doing it!
IT Central continues to be independent, with the feel of a family business – probably because staff and customers alike become members of the family! The customer really does come first with us and we will do everything we can to help.
Don't hesitate to get in touch. There's no query too small, or question that's daft - honest!
Managing Director, Blue Sky Thinker, Administrator, Book-keeper and Washing-up Technician